The customer data
Name, email, which medication they are on, and their full purchase history. Yours to export and to build your CRM on, within the marketing rules that apply to health data.
Rimo is a flat-fee white-label telehealth platform. You are the merchant of record. Revenue settles directly to you, not to a platform that pays you out.
How money moves on Rimo
The platform fee sits outside the payment flow
Patient revenue
$100,000 /mo
500 patients at $200 a month in this example
Your merchant account
Revenue settles to you
Your customer relationship, payment account, and payout schedule stay under your control.
Rimo platform fee
from $2,500/mo
Flat within your plan tier. It is not a percentage of revenue.
At 500 patients spending $200 a month, a 10% revenue share costs $10,000 a month in platform fees. Rimo's flat platform fee starts at $2,500 a month and does not rise with patient count.
Percentage-of-revenue platforms
Example: a 10% rev share$10,000
a month in platform fees, at 500 patients
The platform takes its share of each dollar before you are paid.
Rimo
Flat platform feefrom $2,500
a month in platform fees, and it does not rise with patient count
No revenue share. Every dollar lands in your merchant account first.
Medical records, prescriptions, and provider-patient consultations stay with the prescribing provider group. That is how the professional-entity model works in US telehealth, and it is not something a platform chooses.
In this example, that is $7,500 a month in platform fees you do not pay.
A flat fee does not rise with patient count. Plan tier does.
Worked example, not a quote of any platform's published rate: 500 patients at $200 a month is $100,000 in monthly revenue, so a 10% revenue share costs $10,000 a month. Revenue-share terms vary by platform and by deal, so check yours. These figures compare platform fees only. Rimo bills consultation fees and card processing separately, and other platforms structure those differently, so compare your all-in cost rather than the headline rate. Rimo's flat platform fee starts at $2,500 a month and does not rise with patient count; the plan tier you land on depends on your volume and needs.
Every patient your brand brings in on a revenue-share platform raises your platform fee. On a flat fee, your platform fee does not move when you add a patient. Your margin widens instead, and that is the entire point.
At 10% of $200 per patient per month
10% revenue share
$10,000
a month
Rimo, flat
from $2,500
a month
You do not pay
$7,500
a month, in platform fees
Same platform-fees-only scope as the comparison above. The slider moves your patient count; the rate stays at the 10% example assumption and the spend at $200 per patient per month, so nothing here is a quote of any platform's published rate. Change either of those and the crossover moves, but the shape does not: one line climbs with your patient count and the other does not.
On a rev-share platform the customer record and the stored card usually sit on the platform's accounts, which is what makes leaving expensive. On Rimo they sit on yours from day one.
Name, email, which medication they are on, and their full purchase history. Yours to export and to build your CRM on, within the marketing rules that apply to health data.
Stored card tokens live in your own Stripe account or your NMI gateway, under your merchant ID. Not on a platform's account.
You are the merchant of record, so patient payments settle into your bank account. There is no platform wallet in between and no payout schedule to wait on.
If you ever leave, all of that comes with you. Full export inside 24 hours, tokens included, so the business you built stays a business you can move.
Clinical records stay with the provider group that created them. Rimo follows the same professional-entity structure.
Two to two and a half weeks is typical, with the LegitScript transfer filed for you. We migrate the patient records, the order history, the billing, and the payment tokens; clinical records move between provider groups under their direction. In a typical migration your patients stay live throughout and your rebills keep landing.
Week 1
Week 2
Two to two and a half weeks is our typical migration, not a guaranteed date. Rimo files the LegitScript transfer for you, but LegitScript sets its own review timeline and we do not control it, so the filing runs in parallel with the rest of the move. Timing and continuity both depend on how quickly your current platform releases your data and payment tokens in a usable form, and on how complex your catalog is. We scope that with you before you commit.
Rimo supports 70+ brands across a 50-state provider network and 10+ pharmacy integrations. Here is what operators say after moving their payments and customer data onto accounts they control.
We switched from Bask and the margin difference was night and day. On Rimo our Stripe account is ours, our patient data is ours, and we can export everything anytime.
Owning the full stack, our payments, our data, our pharmacy, was the best decision we made for the business.
Rimo is a LegitScript enterprise partner and files your certification for you, which is what Google and Meta require before they will review a healthcare advertiser. Each platform still applies its own policies and approvals. HIPAA-compliant by design, with licensed providers in all 50 states. Expedited filing is a one-time fee, quoted on your call.
Individual operator accounts, quoted as excerpts with written permission. These are not typical results, and Rimo does not track or publish an average margin, growth, or valuation outcome: what a brand gets out of the platform depends on its category, its marketing spend, and its execution. Ask us on a call what we can and cannot substantiate.
The worked example on this page uses 500 patients at a 10% share. Bring your real patient count, your average order value, and your current rate, and we will work out your own number on the call.
No revenue share. Month to month. You stay the merchant of record and keep your own payment accounts.