Privacy Policy

Last Updated: February 21, 2026

This Privacy Policy describes the data protection practices of Rimo Health, LLC and its affiliates (collectively, "Rimo Health," "we," "our," or "us"), including when you visit any Rimo Health website that links to this Privacy Policy (collectively, our "Websites"), use any affiliated mobile applications (the "Apps"), or otherwise provide data to Rimo Health. We refer to the Websites, Apps, and other services provided by Rimo Health together in this Privacy Policy as the "Services." This Privacy Policy is incorporated into our Terms of Use.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

THE INFORMATION WE COLLECT AND THE SOURCES OF SUCH INFORMATION

We obtain information about you through the means discussed below when you use the Services. Please note that we need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use part or all of our Services.

1. Information You Provide to Us

We collect a variety of information that you provide directly to us. For example, we collect information from you through:

  • Account and product registration and administration of your account
  • Processing your orders and requests for treatment
  • Questions, communications, or feedback you submit to us via forms or email
  • Your participation in research and surveys
  • Requests for customer support and technical assistance
  • Uploads or posts to the Services
  • Employment applications you submit

The specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you includes:

  • Name, address, telephone number, date of birth, and email address
  • Information about your medical conditions, treatment options, physician referrals, prescriptions, and lab results or other related health information, such as your physical and emotional characteristics
  • Log-in credentials, if you create an account
  • Billing information, such as shipping address, credit or debit card number, verification number, expiration date, and identity verification information, collected by our payment processors on our behalf
  • Information about purchases or other transactions with us
  • Information about your customer service and maintenance interactions with us
  • Demographic information such as your gender and age
  • User-generated content you post in public online forums on our Services
  • Any other information you choose to directly provide to us in connection with your use of the Services

2. Information We Collect Through Automated Means

We collect certain information about your use of the Services and the devices you use to access the Services. As discussed further below, we and our service providers may use a variety of technologies, including cookies and similar tools, to assist in collecting this information.

Our Websites. When you use our Websites, we collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the Services, software and hardware attributes (including device IDs) referring and exit pages and URLs, platform type, the number of clicks, files you download, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our sites, the date and time you used the Services, error logs, and other similar information.

Our Apps. When you use our Apps, we automatically receive certain information about the mobile phone, tablet, or computer used to access the Apps, including a mobile device identifier, IP address, operating system, version, Internet service provider, browser type, domain name and other similar information, whether and when you update the Apps, date and time of use, and how you use the Apps, including time spent in different portions of the Apps.

Location Information. When you use the Services, we and our service providers may automatically collect general location information (e.g., IP address, city/state and or postal code associated with an IP address) from your computer or mobile device.

Our Use of Cookies and Similar Online Tools. To collect the information discussed in this Section, we and our service providers use web server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies.

3. Information We Collect From Social Media and Other Content Platforms

When you "like" or "follow" us on Facebook, Instagram, Twitter, or other social media sites, we may collect some information from you including your name, email address, and any comments or content you post relevant to us. We also collect your information if you sign up for one of our promotions or submit information to us through social media sites.

4. Information We Receive From Other Sources

We work closely with third parties (including, for example, third party intermediaries, such as the physicians, medical professionals, and pharmacies with whom we partner to provide you with the Services and their health care services, sub-contractors in technical, advertising networks, analytics providers, and search information providers). Such third parties will sometimes provide us with additional information about you.

PURPOSES FOR HOW WE USE YOUR INFORMATION

In connection with providing you with the Services, we may use your information for our business purposes to:

  • Carry out, improve, and manage the Services and, as applicable, facilitate the provision of health care services to you by physicians or other health care providers.
  • Engage in internal research to understand the effectiveness of our Services, improve our Services, and better understand our user base.
  • Communicate with you about the Services, your use of the Services, or your inquiries related to the Services.
  • Communicate with you by email, postal mail, or phone about surveys, promotions, special events or our products and Services.
  • Provide you with technical support and customer service.
  • Verify your identity and administer your account, including processing your payments and fulfilling your orders.
  • Ensure that content from our Services is presented in the most effective manner for you and for your computer or device.
  • Measure or understand the effectiveness of advertising and content we serve to you and others, and to deliver relevant advertising and content to you.
  • Help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Services.
  • Comply in good faith with any procedures, laws, and regulations which apply to us where it is necessary for our legitimate interests or the legitimate interests of others.
  • Establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others.

Combined Information

For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use and share such combined information in accordance with this Privacy Policy.

Aggregate/De-Identified Data

We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you or your device ("Aggregate/De-Identified Information"). We may use Aggregate/De-Identified Information for any purpose, including for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, and sponsors.

SMS COMMUNICATIONS

Rimo Health sends transactional and service-related SMS notifications to patients who have opted in to receive text messages through a Rimo-powered website or patient portal. These messages include order confirmations, prescription status updates, refill reminders, appointment notifications, payment alerts, and account support communications. All SMS messages are operational and informational in nature. No promotional or marketing messages are sent via SMS. No protected health information (PHI) is transmitted via SMS.

How We Obtain SMS Consent

By providing your phone number and actively checking the opt-in checkbox — which is unchecked by default — during patient intake, checkout, or account registration on a Rimo-powered platform, you consent to receive transactional SMS notifications related to your healthcare services. The opt-in disclosure is presented clearly at the point of consent and explains the types of messages you will receive. Consent is never assumed or pre-selected. All opt-in records including timestamp, source, and the disclosure text presented are stored electronically by the platform.

Message Frequency

Message frequency varies based on your order activity, prescription status, and account activity.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier plan.

How to Opt Out

You may opt out of SMS notifications at any time by replying STOP to any message you receive. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. To re-enable SMS notifications, contact us at hello@rimohealth.com.

How to Get Help

Reply HELP to any message for assistance, or contact us directly at hello@rimohealth.com.

We Do Not Sell SMS Data

Rimo Health does not sell, rent, or share your phone number or SMS consent data with third parties for marketing or promotional purposes. Your phone number is used solely to deliver transactional notifications related to your healthcare services.

ONLINE ANALYTICS AND ADVERTISING

1. Online Analytics

We may use third-party web analytics services (such as those of Google Analytics and MixPanel) on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you.

2. Online Advertising

The Services may integrate third-party advertising technologies that use cookies and other technologies to deliver relevant content and advertising for Rimo products on the Services, as well as on other websites you visit and other applications you use.

3. Mobile Advertising

When using mobile applications from us or others, you may also receive tailored in-application advertisements. We may use third-party service providers to deliver advertisements on mobile applications or for mobile application analytics.

HOW WE SHARE AND DISCLOSE YOUR INFORMATION

We may share your information for our business purposes in the following ways:

Affiliates and Subsidiaries

We may share information we collect within any Rimo member or group (i.e., our subsidiaries and affiliates) to deliver products and services to you, ensure a consistent level of service across our products and services, and enhance our products, services, and your customer experience.

Health Care Providers and Services

We share your information with health care providers: (i) to schedule and fulfill appointments and provide health care services as part of the Services, (ii) to whom you send messages through our Services, and (iii) for other treatment, payment or health care operations purposes, including pharmacy services, upon your request.

Service Providers

We provide access to or share your information with select third parties who use the information to perform services on our behalf. They provide a variety of services to us, including billing, sales, marketing, advertising, analytics, research, customer service, shipping and fulfillment, data storage, IT and security, fraud prevention, payment processing, and auditing and legal services.

Protection of Rimo and Others

By using the Services, you acknowledge and agree that we may access, retain and disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention or disclosure is reasonably necessary to comply with legal process, enforce our Terms of Use, respond to claims, or protect the rights, property or personal safety of Rimo, its agents, users and/or the public.

Business Transfers

As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions, user information may be among the transferred assets.

YOUR RIGHTS

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

  • Access. You may request a copy of the personal information we hold about you.
  • Correction. You may request that we correct inaccurate or incomplete personal information about you.
  • Deletion. You may request that we delete your personal information, subject to certain legal obligations.
  • Opt Out of SMS. You may withdraw consent to receive SMS notifications at any time by replying STOP to any message or contacting us at hello@rimohealth.com.
  • Opt Out of Marketing. You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any email or by contacting us directly.
  • Data Portability. Where applicable, you may request that we provide your personal information in a structured, machine-readable format.
  • Restriction. You may request that we restrict the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at hello@rimohealth.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling your request.

MOBILE INFORMATION SHARING

Rimo Health, LLC will not share your mobile phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes under any circumstances. No mobile information (including phone numbers collected for SMS communications) will be shared with third parties or affiliates for marketing or promotional purposes. All categories of opt-in-data and consent records are kept confidential and are not sold, rented, or transferred outside of Rimo Health and the service providers necessary to deliver SMS notifications on our behalf. This policy applies to all SMS programs operated by or on behalf of Rimo Health, LLC.

YOUR MARKETING CHOICES

You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions and special events that might appeal to your interests by contacting us using the information below. In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails.

HIPAA COMPLIANCE

As a telehealth platform, Rimo Health is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate safeguards to protect the privacy and security of protected health information.

HOW WE PROTECT YOUR INFORMATION

Rimo takes a variety of technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet and that any such transmission is at your own risk.

Where we have given you (or where you have chosen) a password that enables you to access the Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. The information you share in public areas may be viewed by any user of the Services.

RETENTION OF YOUR INFORMATION

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.

REVISIONS TO OUR PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. We will make the revised Privacy Policy accessible through the Services, so you should review it periodically. The date this Privacy Policy was last revised is identified at the top of the document. You are responsible for periodically monitoring and reviewing any updates to the Privacy Policy. If we make a material change to the Privacy Policy, we will provide you with appropriate notice in accordance with legal requirements. Your continued use of our Websites or Apps after such amendments will be deemed your acknowledgment of these changes to this Privacy Policy.

CONTACTING US

If you have any questions about this Privacy Policy or Rimo's privacy practices, please contact us at:

Rimo Health, LLC
2273 Lee Rd
Winter Park, FL 32789
Email: hello@rimohealth.com
Website: rimohealth.com